Remember that if you have active form fields in your document, they will be flattened. This will print the document to a new PDF and reduce the file size. Choose the option to Shrink to Printable Area and click Ok. You can do this by opening the file in either program, going to File > Print, and selecting Adobe PDF or Foxit PDF as the printer.
Print the document to a new PDF: This option is supported by owners of Adobe Acrobat Professional® (paid) or Foxit Reader (free).
Opening your PDF and saving it as a new file will remedy this. Save as a new PDF: Programs such as Adobe Reader®, Adobe Acrobat® and Foxit Reader® have a built-in ability to correct any PDF structure/metadata issues. Your file may be corrupted, which means there are metadata issues in the file that occurred during original document generation, scanning, or some other conversion process, has produced an invalid PDF (i.e., one that doesn’t conform to PDF structure standards). You see an error message pop-up that says, "Error uploading. Issue 1: Document upload error or an error occurred Issue 5: PDF form fields load vertically (a.k.a.Issue 4: PDF form field data is missing.Cause B: Layered images and/or annotations.Cause A: Document dimensions are too large.Issue 3: Broken thumbnails, pages won't render, "page cannot be displayed".Issue 2: Timeout during upload or an error regarding file size.Cause C: Document is password-protected or secured.Issue 1: Document upload error or an error occurred.If you are having issues with document upload via API, see the resources available at the DocuSign Developer Center.īefore continuing, ensure the file you are uploading is supported by DocuSign: see Supported File Formats.
The issues and solutions presented here are meant to help troubleshoot issues when uploading documents using the DocuSign web application only. For a shorter, quick-troubleshooting article, read: Uploading Documents Quick Troubleshooting. This article will help you diagnose and resolve common issues when uploading PDFs or other document types via the DocuSign web application. Issues Uploading Documents: Common Errors, Causes, and Solutions Overview
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